HOTEL CARLINA*** BIAŁKA TATRZAŃSKA

BOOKING AND PAYMENT POLICIES

• Reservations are confirmed by payment of a deposit of no less than 50% of the
  reservation value to the provided bank account within 24 hours of making the
  reservation, with 100% payment due within 24 hours. Failure to pay the deposit by the
  agreed date will result in automatic cancellation of the reservation.
• No-shows by 8:00 AM the following day (arrival on the following day) constitute
  cancellation of the reservation and the room may be rented to another guest, unless
  otherwise agreed
• The remaining balance is due on the day of arrival
• The deposit is non-refundable. The reservation can be moved to another convenient
  date (subject to availability) up to 21 days before the planned arrival
• A guest who does not use the entire stay due to a later arrival or earlier departure than
  indicated in the reservation will not result in a reduction in the payment.

HOTEL POLICIES

• The room is rented on a daily basis. Check-in is from 4:00 PM to 11:00 AM. If a
  Guest fails to check out by 11:00 AM, an extension fee of PLN 100 will be charged
  for double and triple rooms and PLN 150 for apartments
• Guests should notify the Reception Desk if they wish to extend their stay beyond the
  period indicated on the day of arrival by 10:00 AM on the day the room expires
• Guests are not permitted to transfer their room to other guests, even if the period for
  which they paid has not expired.
• Guests are required to check in immediately upon arrival. To confirm their identity,
  the person checking in must present a photo ID.
• We do not share any personal information about registered guests with anyone else
• The hotel has a curfew from 11:00 PM to 7:00 AM. Hotel guests are financially
  responsible for any damage or destruction to furnishings and technical devices caused
  by their own fault or the fault of their visitors. Guests will be charged for any damage
  discovered after leaving the room.
• The Reception Desk may refuse to accept a guest who, during a previous stay, grossly
  violated the Rules and Regulations by causing damage to hotel property or guests, or
  by causing personal injury to guests, employees, or other persons staying at the
  facility, or who otherwise disrupted the peaceful stay of guests or the operation of the
  hotel. Such a person is obligated to immediately comply with the Management's
  requests, in particular to pay for any damage and destruction caused and to leave the
  hotel premises.
• In the event of loss or destruction of a key card or key, the Guest is financially
  responsible for a fee of PLN 50.
• When the Reception Desk provides the key card, you become the room's host. Rooms
  are cleaned and towels are changed every third day. For fire safety reasons, the use of
  heaters, electric irons, and other similar devices not included in the room is prohibited
  in the rooms. This does not apply to chargers and power supplies for electronics and
  computers.
• Electric bikes must be registered prior to arrival. The fee for an electric bike is PLN 10
  per day. For guest safety, batteries are prohibited from entering rooms or areas not
  designated for this purpose. Electric bikes may only be charged in the area designated
  by the Reception Desk. Failure to comply with these instructions will result in a PLN
  500 fine.
• Smoking and the use of open flames are strictly prohibited in the property, particularly
  in rooms and bathrooms. Violation of this ban will result in a PLN 500 fine.
  Triggering a false fire alarm will result in the arrival of the fire department and a PLN
  5,000 fine. This ban also applies to electric cigarettes.
• Hotel Carlina*** provides services in accordance with its category and standard. In
  the event of any complaints regarding the quality of services, the Guest is requested to
  report them to the Reception Desk as soon as possible, which will allow for an
  immediate response. Complaints submitted on the day of check-out will not be
  considered. Please note that we are not responsible for any inconvenience caused by
  reasons beyond our control, such as water or electricity outages.
• Hotel Carlina*** is liable for any loss or damage to items brought in by guests using
  its services, to the extent specified in Articles 846-849 of the Civil Code, unless the
  parties have agreed otherwise. Guests should notify the Reception Desk of any
  damage immediately upon discovery. Parking at the Hotel is monitored, unattended,
  and free of charge. The Hotel is not liable for the destruction or theft of a car or other
  vehicle belonging to a Guest.

THE FOLLOWING IS PROHIBITED

• Taking food and beverages from breakfast outside the dining room.
• Taking room towels to the SPA area (available for rent at the Reception Desk)
  
• Disrupting the peace (e.g., playing or performing loud music without the
  Management's consent
• Walking in ski boots around the Hotel or bringing ski equipment into rooms other than
  the ski room
  
• Inviting and receiving guests (people who are not hotel guests in rooms without the
  Management's consent)
  
• Bringing animals onto the Hotel premises without the Management's prior consent.
  
• Persons violating these regulations will be required to immediately leave the Hotel and
  pay for the services used.
  
• Personal belongings left behind by a departing Guest will be returned to the indicated
  address at their expense. If such instructions are not received, these items will be
  stored for one month and then destroyed. The Hotel Regulations are available on the
  website: www.carlina.p

SPA REGULATIONS

• Hotel Carlina*** in Białka Tatrzańska, its owners, management, employees, and subcontractors are not liable for any loss, damage, or destruction of property belonging to guests if left unattended during their stay on the Spa premises. Valuables should be left in the room safe.
• Subject to applicable law, Hotel Carlina***, the Spa, its owners, management, employees, and subcontractors are not liable for death, injury, damage to health, or property arising on the Spa premises as a result of its use, unless they are at fault.
• Guests declare that before participating actively or passively in any activities or treatments, they will consider their health and will not participate if, due to their health condition, they could negatively impact their life, health, physical, or mental well-being. We advise all guests to undergo standard medical examinations to verify their general health before using the Spa. This is particularly important when using equipment that uses heat and high temperatures. Spa Hours
• The Spa area is open only during its opening hours from 6:00 PM to 9:00 PM. Normal opening hours may be changed in exceptional circumstances at the discretion of the owners of the Hotel Carlina*** in Białka Tatrzańska. A change may mean temporary closure of the Spa, or a shortening or extension of its opening hours. Use of some or all Spa areas may be temporarily suspended due to the urgent need for repairs, maintenance, or other essential work. The owners of the Hotel Carlina*** reserve the right to close the Spa once a year for up to 10 days to carry out necessary renovations and repairs.
• All items must be collected before leaving the Spa area. If Spa staff finds items left behind, they will be stored at the Reception Desk for 3 days.
  Spa guests must be at least 18 years of age. For the comfort of Spa users, the use of personal radios, cameras, video cameras, stereo equipment, and cell phones is prohibited. Guests are kindly requested to turn off their phones and leave them in a safe place. The entire Spa area is a non-smoking area.

The following are prohibited within the Spa:

• Persons whose condition indicates the consumption of alcohol or other intoxicants,
• Selling, serving, bringing, or consuming alcoholic beverages or other intoxicants,
• Using glassware,
• Bringing animals, disturbing others,
  Creating situations that threaten your own safety or the safety of others, in particular by jumping into the water or running,
• Taking Spa equipment outside the premises is prohibited.
• Please conduct conversations at a voice level that allows other guests to relax.
  Guests are asked to leave used towels in the baskets.
  Spa guests with medical conditions such as diabetes, heart disease, high or low blood pressure, or those taking anticoagulants, antihistamines, sedatives, or beta-blockers should consult a physician before using Spa services.
  Please shower before using the Spa Wet Zone and between sauna sessions. If you notice any irregularities or security breaches, please notify the hotel staff as soon as possible. Hotel Carlina*** is not liable for any damages resulting from failure to comply with these Terms and Conditions.

GENERAL SAUNA RULES

• Before entering the sauna, please read the rules and regulations.
  When using the sauna rooms, strictly follow the instructions, instructions, and information provided by the staff member.
• All adjustments to the sauna equipment, especially the heater heating, may only be made by the staff member.
• Only healthy individuals may use the sauna.
• Adults are permitted to use the sauna.
• Sauna users declare that they are fully fit and healthy to use this type of treatment and are responsible for their own health.
• Sauna users are obligated to maintain order and cleanliness in the room.
• It is recommended to use the sauna twice a week to improve body function.
• Before entering the sauna, take a soapy bath to remove any cosmetics and impurities.
• Metal jewelry should be removed to avoid possible burns. Glasses and contact lenses should not be worn in the sauna.
• A cotton bathing suit should be worn when using the sauna.
• While warming up, gradually move from lower to higher benches, depending on your body's tolerance.
• While using the sauna, strive to relax your muscles and achieve maximum mental relaxation: maintain peace and quiet.
• After using the sauna, soap is not recommended during cooling treatments.

The following are prohibited in the sauna area:

• entering in clothing and shoes,
• performing beauty treatments,
• making noise or having loud conversations,
• bringing dishes, food, or any foreign objects,
• bringing alcoholic beverages,
• behaving inappropriately or generally considered indecent or offensive,
• smoking,
• damaging or destroying equipment.

• After using the sauna, using the jacuzzi is strictly prohibited, and physical exertion is not recommended. If you feel unwell, press the emergency button immediately.
• The sauna is not recommended for use by: immediately after intense endurance training, people with circulatory problems, diabetics, intoxicated individuals, pregnant women, menstruating women.
• Anyone violating the order or the provisions of these regulations will be removed from the SPA Zone.
• Using the sauna constitutes acceptance of all the above regulations.
• The employees and owners of the Hotel Carlina*** and the SPA Zone are not responsible for accidents resulting from failure to follow these regulations and staff instructions.

PET STAY POLIC

• Pets are allowed on the hotel premises subject to approval by the Hotel Management, which is provided at the time of booking.
• When making a reservation, please specify the animal's species/breed. The hotel reserves the right to refuse accommodation for animals whose species/breeds are generally considered dangerous or aggressive.
• Healthy animals with health certificates are accepted at the hotel (current rabies vaccinations and deworming are mandatory). The hotel has the right to refuse accommodation for sick or convalescent animals.
• The animal's owner declares that the animal(s) are healthy and do not pose a threat to other people or animals.
• Pets are not allowed in rooms alone. Outside of the rooms, animals must be kept on a leash and under the owner's supervision. In special cases, the hotel reserves the right to require pets to wear a muzzle.
• Owners are required to provide their own pet bed, bowls, and other necessary accessories such as leashes, waste bags, etc.
• Using hotel towels and bed linen for pets is prohibited, as are pets on beds and sofas, and not allowed to use the hotel's own towels and bed linen for their needs in the room.
• If the bedding, mattress, carpeting, or other furnishings in the room where the pet is staying are soiled (with fur, mud) or damaged by the pet, the owner is obligated to cover the cost of any damage caused, at a price determined by the Hotel Management.
• The pet owner is financially liable for any damage to hotel property or the private property of other guests caused by the pet.
• If the pet is left alone in the room, please leave a "Do Not Disturb" tag on the door handle, on the outside of the door. Tags are available in the rooms or at the hotel reception.
• For safety reasons, cleaning of rooms with pets is only performed in the owner's presence or when the pet is not present. If it is determined that a pet left in a room is disturbing other guests, damaging hotel property, or may pose a threat to itself or other guests, the Hotel Management will immediately contact the owner to resolve the matter. If contact is impossible, the Hotel reserves the right to enter the guest's room, possibly with the assistance of appropriate services, and take the pet to the nearest animal shelter. All costs resulting from these actions are borne by the pet owner.
• Pet owners are responsible for complying with the hotel regulations regarding quiet hours and not disturbing other guests.
• Pets are not permitted in the hotel restaurant, recreation room, spa area, or the Kids' Club.
• Owners are required to clean up any excrement left by their pets. Excrement bags are available at the reception desk for a fee. Any collected excrement should then be disposed of in the black "mixed" bins.
• Owners declare that they have read and accept the pet policy at Carlina Hotel & SPA.

The cost of a dog's stay at the hotel is PLN 70 / day.